Terms of Service

1. Who We Are

VOQE is operated by Adhiraj Singh, a sole founder based in Dubai, United Arab Emirates, currently in pre-incorporation phase. We will update these terms when our entity is formed. Contact: coachvoqe@gmail.com

2. Eligibility

You must be at least 18 years old to use VOQE. By using VOQE, you confirm that you meet this age requirement, that you have the legal capacity to enter into these Terms, and that the information you provide during registration is accurate and complete.

3. The Service

VOQE provides AI-powered coaching for endurance athletes, including training plan generation, readiness analysis, conversational AI coaching, and integration with third-party wearable platforms. The Service is provided as software-as-a-service through web and mobile applications.

We may modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes that adversely affect paid subscribers.

4. Health and Medical Disclaimer

This is the most important section in these Terms. Please read it carefully.

VOQE is a fitness and coaching tool, not a medical device, medical service, or substitute for professional medical advice. The training, recovery, and nutrition guidance provided by VOQE — including responses from the AI coach — is informational and based on data patterns, not medical diagnosis or prescription.

You acknowledge and agree that:

• VOQE does not provide medical advice, diagnosis, or treatment.
• Voqe is an AI coaching assistant, not a medical professional, sports physician, or licensed coach.
• Before beginning any new training program, you should consult with a qualified healthcare professional, particularly if you have any pre-existing medical conditions, are pregnant, or are recovering from injury.
• You participate in physical training and racing at your own risk, and assume full responsibility for your safety, health, and decisions.
• You will not use VOQE as a substitute for professional medical care, emergency services, or qualified medical evaluation.
• If you experience symptoms suggesting a serious medical condition (chest pain, severe shortness of breath, fainting, persistent unexplained pain, etc.), you will seek emergency medical care immediately rather than relying on VOQE.

VOQE may flag patterns in your data and suggest you consult a professional, but our flagging is not a diagnosis and the absence of a flag is not assurance of health.

5. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at coachvoqe@gmail.com if you suspect unauthorized access.

You are responsible for the accuracy of the information you provide, including health conditions, injuries, and training history. Inaccurate information may result in inappropriate coaching recommendations.

6. Wearable Integrations

VOQE integrates with third-party wearable platforms including but not limited to WHOOP, Garmin, and Apple HealthKit. Your use of these integrations is subject to the terms of service and privacy policies of those respective platforms. We are not responsible for the accuracy, availability, or performance of third-party platforms.

You authorize VOQE to access, retrieve, and process data from connected wearables for the purpose of providing the Service. You may disconnect any integration at any time through the Service settings.

7. Acceptable Use

You agree not to:

• Use VOQE for any unlawful purpose or in violation of applicable law.
• Attempt to access accounts, data, or systems that do not belong to you.
• Reverse engineer, decompile, or attempt to extract the source code or AI models powering the service.
• Submit false, misleading, or fraudulent information.
• Use automated systems (bots, scrapers) to access the Service without our prior written consent.
• Resell, redistribute, or commercially exploit the Service or its outputs without our prior written consent.
• Interfere with the Service's operation or security.
• Use the Service to harass, harm, or impersonate others.

We reserve the right to suspend or terminate accounts that violate these terms.

8. Subscriptions, Billing, and Refunds

Some features of VOQE require a paid subscription. Subscription terms, pricing, and billing cycles are presented at the point of purchase. Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through the account settings; cancellation takes effect at the end of the current billing period.

We do not provide refunds for partial billing periods, except where required by applicable law. If you believe you have been charged incorrectly, contact us at billing@voqe.app within 30 days of the charge.

9. Intellectual Property

VOQE, including the Service's software, design, content, AI prompts, and trademarks, is owned by us or our licensors. You receive a limited, non-exclusive, non-transferable, revocable license to use VOQE for personal, non-commercial purposes during your active subscription. This license does not grant you ownership of any part of the Service.

You retain ownership of the data you provide to VOQE, including biometric data from wearable integrations and content you submit. By submitting data to VOQE, you grant us a limited license to process that data solely for the purpose of providing the Service to you.

10. AI-Generated Content

VOQE uses artificial intelligence, including the Anthropic Claude API, to generate coaching responses, training plans, and recommendations. AI outputs may contain errors, inaccuracies, or recommendations that are not appropriate for your specific situation. You should evaluate AI outputs critically and seek qualified professional advice for important decisions affecting your health, training, or wellbeing.

11. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.

We are not responsible for the accuracy of biometric data received from third-party wearable platforms. Wearable measurements are estimates with inherent error margins.

12. Limitation of Liability

To the maximum extent permitted by applicable law, VOQE, its operators, and its service providers will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, data, or goodwill arising from your use of the Service. Our aggregate liability for any claim arising under these Terms will not exceed the amount you paid us for the Service in the 12 months preceding the claim, or US$100, whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify and hold harmless VOQE and its operators from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms or applicable law.

14. Termination

We may suspend or terminate your account at any time if we believe you have violated these Terms, if required by law, or if we discontinue the Service. You may terminate your account at any time by contacting us or using the deletion option in account settings.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination — including disclaimers, limitations of liability, and dispute resolution — will continue to apply.

15. Governing Law and Disputes

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Service will be resolved in the courts of Dubai, UAE, except where applicable law requires disputes to be resolved in a different jurisdiction.

If you are a resident of India, the European Economic Area, or another jurisdiction with mandatory consumer protection laws, those protections continue to apply to you regardless of this clause.

16. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Contact

For questions about these Terms, contact us at:

Email: coachvoqe@gmail.com